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Customer Service
The following items are covered on this page. Please scroll down to view them.
Canceling An Order
To cancel your pending order, please send an e-mail to orders@BookDepot.com with the subject line "CANCEL ORDER". Include your order number and contact information please.
Orders must be cancelled within 24 hours of confirmation, or a restocking fee may apply.
Our Customer Service team will reply to your cancellation request. If the order has already been processed, we can not complete the cancellation. In that event, you can contact us when the order arrives to make the necessary arrangements.
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Returning A Regular Order
- BookDepot.com product is non-returnable, all items are final sale.
- If you require assistance with your order, or wish to report an error, please contact Customer Service within 15 days of receipt of product.
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Sale Items
Even our great prices are further reduced from time to time. This may include single titles, or books of an entire category. Customers who purchase these
books prior to the price reduction will not be eligible for the discount or a credit for the difference. Items placed in your shopping cart will return
to the regular price if a sale ends prior to you checking out. BookDepot.com reserves the right to change prices without notice.
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Order Status
Please view your Past Orders Summary for your order's status. If your order is missing or delayed, please contact Customer Service
within two weeks of your order's estimated delivery time. Be sure to include your order number along with your contact information.
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Contact Us
- By e-mail: service@BookDepot.com.
- By telephone Monday to Friday 8:30 am to 5:00 pm EST (closed on weekends and holidays):
- North American toll-free line, 1-800-801-7193
- Direct line for overseas customers, 905-680-7230 x229
- Retail Store, 905-641-4581
- By fax: 905-680-7218
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Feedback
We want to hear from you. You can fill out our Feedback Form with your comments and suggestions.
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